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    Annie Murphy Paul on Thinking Outside the Brain

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  • Customer Service Fundamentals

    Customer Service Fundamentals

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  • Customer Service Skills

    Customer Service Skills

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    Daniel Pink on Science of Perfect Timing

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  • Diversity Basics: Foundations

    Diversity Basics: Foundations

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    Elena Botelho on the Secrets to Career Success

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  • How to Avoid Bias in Talent Recruiting and Retention

    How to Avoid Bias in Talent Recruiting and Retention

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    How to Recognize and Overcome Bias – Featuring Bestselling Author Dr. Jennifer Eberhardt

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  • Managing a Successful Contact Center

    Managing a Successful Contact Center

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